Answers to all those
questions you may have…
What days are you open?
We are OPEN for Walk In and Pre-Order Pick up + Delivery,
All orders must go through our website in advance to be fulfilled.
Click "ORDER NOW" button in th etop header or Any of our Seasonal Menu Buttons that appear during the Holidays.
Offering - cookies, bars, pastries, confections, pies (sweet and savoury), cakes, coffee gear and local merch.
We bake EXTRA! EXTRA! products on all the days we are open form WALK INS!
These items will be available for same day WALK IN - payment by debit or credit only. Find out what's available on social media stories and posted on a sign outside the shop. Call in ahead with CC if you would like to put something on hold for same day pick up.
REGULAR HOURS - NOTE THAT HOLIDAY HOURS MAY DIFFER
Wednesday 12-6
Tursday - Friday 10-6
Saturday 9-5
SEASONAL CLOSURES
DEC 25 2021 - JAN 11 2022
SUMMER 2023 - TBD
How do I order online?
Go to our Curbside Menu at cakeandloaf.ca- Found by clicking the "WEEKLY MENU" button on the top header
- You'll find all our menu items listed.
PRE-ORDER ONLINE PICK-UP :
All ordering opens FRIDAYS 6PM with a new menu for the next week on the curbside pick up site - order.cakeandloaf.ca or by selecting the ORDER NOW button on our main page
ALL WEDNESDAY ORDERS ARE DUE TUESDAYS AT 9AM
THURSDAY - SATURDAY BARS +SAVOURY PIES -
DUE - Wed 8am for the same week/Thurs-Sat
ALL CAKE ORDERS ARE DUE
- Tuesdays at 9am for the same week
MOST OTHER ITEMS - Fri 6pm - Friday 6pm
Everything is available while quantities last!
Do you offer delivery?
Yes we do, when you Go to our Online Menu at cakeandloaf.ca- Found by clicking the "ORDER NOW" button at www.cakeandloaf.ca or online at order.cakeandloaf.ca - The first question you are asked is if you would like PICK UP or DELIVERY.
Prices range from $5-$40 depending on distance. Areas include: Hamilton, Stoney Creek, Grimsby, Dundas, Ancaster, BInbrook, Burlington.
Why does it say sold out or why can't
I see most products online?
The ordering window for that product may be closed or sold out.
All ordering opens Saturdays at 2pm for the next week on the curbside pick up site - order.cakeandloaf.ca or by selecting the ORDER NOW button on our main page
SAVOURY PIES, BARS, COOKIES - Sat 2pm - Tues 5pm
MOST OTHER ITEMS - Sat 2pm - Friday 6pm
ALL CAKE ORDERS ARE DUE
- Tuesdays at 9am for the same week
Everything is available while quantities last!
How do I cancel my order?
SEASONAL MENU PRODUCTS:
THIS INCLUDES ALL HOLIDAY/SEASONAL MENUS
- VALENTINE'S, EASTER, THANKSGIVING + CHRISTMAS.
Includes cakes taken during the above Holidays
- from our launch date to the conclusion of the Holiday.
We require 6 days notice BEFORE day of pick up for all cancellation.
Please email hello@cakeandloaf.ca or call 289-389-6581 during business hours.
REGULAR PRODUCTS:
ITEMS PURCHASED OUTSIDE OF HOLIDAY/SEASONAL MENUS.
We require 3 days notice BEFORE day of pick up for all cancellation, this does not include cakes (please see below).
Please email hello@cakeandloaf .ca or call 289-389-6581 during business hours within the notice period.
CAKES:
We require 6 days notice BEFORE day of pick up for all cake cancellations.
Please email hello@cakeandloaf .ca or call 289-389-6581 during business hours within the notice period.
Why aren't you answering the phones as much?
With a 1/3 the staff at the moment, we don't have as many people in the bakery. And all staff is practicing safe distancing, meaning there are barely any overlaps. We do apologize for not being to answer as frequently but please don't hesitate to leave a voice message and it will be returned as soon as possible Thurs-Sat during our pick up hours..
What about emails?
Same as above, we do apologize if it is taking a little longer to get back to you. We no longer have any office staff and are asking bakers and makers to monitor emails. We thank you for your patience and will be sure to respond as soon as possible. If it is regarding a cake, please not that the only cakes that are available are the ones offered on our ordering platform https://order.cakeandloaf.ca/ - we are hopeful that this will be able to change as time progresses : )
Do you have vegan products?
We do have a large variety of sweet and savoury vegan products although we are not exclusively vegan. Please see our online ordering for details https://order.cakeandloaf.ca/ - all vegan items are marked
with a Pink Vegan Tag!
Do you have gluten-free products?
We are not a gluten free facility. Flour is in our bakery. We have some items, like our amazing Sleepy G Granola Bars, that do not contain gluten but we cannot guarantee that anything made in the bakery
has not come in contact with flour.
Do you have nut-free products?
No. We use a lot of nuts in the bakery and cannot guarantee that anything made in the bakery has not come in contact with peanuts or other nuts.
Do you have seating or service inside the store?
We do not have seating in the Dundurn bakery and are currently only offering Pre-Order Curbside Pick up. However we do bake some EXTRA on the days we have available for pick up. These items will be available for same day WALK UP - payment by debit or credit only. Find out what's available on social media stories and posted on a sign outside the shop.
There are benches and some seating outside, please be aware of social distancing at all times.
Do you take cash/credit/debit?
For WALK IN purchases we accept all of the above.
Credit Cards include - Visa/MC
All other orders must go through our online system for pre-orders.
Online ordering accepts - Visa Debit and Credit Cards.
I have a C+L Plastic Card Giftcard,
how do I use that online?
AS OF DEC 2021 - WE ARE NOW BACK ON TRACK WITH PLASTIC GIFTCARDS - IN STORE PURCHASES ONLY.
However, if you want, we can provide you with a custom one time use Promo Code to use online at check out. As this is a one time use code, please let us know if you would like it to be divided in any way.
Please email hello@cakeandloaf .ca - give your name (first and last) and the #'s on your plastic giftcard located on the back of the card - we can check the balance and create a Promo code for you. Complete with instructions on use.
CAKE QUESTIONS
Do you do custom cakes?
Currently, we do not offer full custom cakes, but we are sure you will find something you love within our BUTTERCREAM COLLECTION CAKES - items like colours and sprinkles can be changes to your event theme.
I’d like to order a cake! How do I get started?
Select "ORDER CAKE" button or online at www.cakeandloaf.ca - or you will find it on our online menu http://order.cakeandloaf.ca - Select "Click this button for our CAKE MENU"
You'll find our Standard Gourmet and Buttercream Collection Cakes.
How much notice do you need to order cakes?
All Cake orders must be placed on our Online Curbside Ordering plateform.
Pre-Ordering Window opens on FRIDAYS AT 6PM - TUESDAYS 9AM - while quantities last.
This is for the following week for Thursday - Saturday Pick up.
You can order up to 3 months in advance!
Can I customize my cake?
At this time unfortunately we are unable to offer our custom cakes due to staffing. All Cake orders must be placed on our Online Curbside Ordering plateform. Pre-Ordering Window opens on Saturdays at 2pm and Closes Tuesday at 5pm - while quantities last. We have a number of options available listed under our BUTTERCREAM COLLECTIONS https://order.cakeandloaf.ca/
How do I cancel my cake order?
We require 6 days notice before day of pick up for all cake cancellations. Please email hello@cakeandloaf .ca within the notice period and we will remedy the situation on case by case situation - outlining all options available.
Why are some cake boxes taped open
when I pick up my cake?
YAY! We finally found taller cake boxes for our 8" cakes that won't break the bank - these will be rollin' out with cakes in the new year 2022!
All of our cakes are quite tall – 5-5.5″ tall for most and we have been trying to source out proper boxes for the past 2 years. Most of the box companies we found offered appropriate boxes for our height but the price per unit was outlandishly high. We are still on the hunt!
In the meantime, please know that having the box open slightly shouldn’t be an issue and we can alter the box in some way to cover completely upon request. Custom cakes are more challenging as they may be 2-4 tiers or have appliqués on top.