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REASONS FOR THE "OUT OF STOCK"

ON MENU ITEMS

  • It's not 6pm on Friday or it's past 8am on Wednesday  : )

  • You're looking for a cake but it's past Wednesday at 8am for a same week cake.

  • We are sold out!

  • All Pick up time slots have been filled out for a specific time.

  • Try the next day or hit that button earlier in the am or plan in advance to snag your faves!

A FEW NOTES:

  • The listed items on our ONLINE ORDERING are the ONLY items available at this time and we are unable to customize or make additions unfortunately. We are hopeful this will change soon : )

  • CUSTOM CAKES are sadly not available at this time.

 

  • There will be an ever changing rotation of products as we evolve and gain our footing and more thing open up safely. Newly opened up store front as of Nov 17, 2021

Other products that will NOT be available:

  • Catering, Lunch items, Custom Cakes or any customization to cakes

  • Check our BUTTERCREAM COLLECTION CAKES for cakes that you can choose from a list of colours!

All orders must go through our
ONLINE ORDERING SYSTEM
 
Website www.cakeandloaf.ca "ORDER NOW" or "ORDER CAKE" to be fullfilled.

CANCELLATIONS

SEASONAL MENU PRODUCTS:

THIS INCLUDES ALL HOLIDAY/SEASONAL MENUS

- VALENTINE'S, EASTER, THANKSGIVING + CHRISTMAS.

Includes cakes taken during these holidays - from our launch date to the conclusion of the Holiday.

 

We require 6 days notice BEFORE day of pick up for all cancellation.

Please email hello@cakeandloaf.ca or call 289-389-6581 during business hours.

 

REGULAR PRODUCTS:

ITEMS PURCHASED OUTSIDE OF HOLIDAY/SEASONAL MENUS.

 

We require 3 days notice BEFORE day of pick up for all cancellation, this does not include cakes (please see below).

Please email hello@cakeandloaf .ca or call 289-389-6581 during business hours within the notice period.

 

CAKES:

We require 6 days notice BEFORE day of pick up for all cake cancellations.

Please email hello@cakeandloaf .ca or call 289-389-6581 during business hours within the notice period.

PICKING UP YOUR ORDER

PLEASE ADHERE TO YOUR PICK UP TIME SLOT.

  • Upon placing your order, the first thing you will be asked is to choose your pick up time

  • Our time slots are in 15 minute intervals and we are allowing 6 clients to pick up curbside with zero contact per 15 minute time slot

  • Please be aware that we may make adjustments to your time by 15-75 minutes to keep everything organized and safe for curbside pick up - you will receive a confirmation email and SMS if your time is changed - please follow the instructions if there is a conflict

 

  • Please arrive at our Dundurn Location - 321 Dundurn St South during your pick up time

  • Once you have arrived, please wait in line and let us know your order # and Name

At this time we are no longer offering Trunk Delivery of Orders!

CALL 289-389-6581 IF YOU ARE HAVING ANY ISSUE WITH PICK UP

WALK IN + BROWSE

Please arrive at our Dundurn Location during the pick up window you selected.

  • WALK UP PICK UP - IMPORTANT: Three ( 3 ) customer occupants inside the storefront at one time. If three ( 3 ) customer occupants are inside, please stand just past the door and socially distanced in line opposite to the Parking Lot.

  • If you are able to walk right in please give us the first and last name on the order or order #.

  • OR feel free to browse through our from scratch offerings!

  • At this time, we are no longer bringing orders out to the curb to trunks. 

DELIVERY

IMPORTANT INFORMATION!

  • All deliveries will arrive between 10am - 4pm Thurs-Fri and 9-3 Sat.

 

  • We are unable to guarantee a specific time but we will try to be there within a 2 hour window surrounding the time you have requested.

  • You will receive a text "On Route" to your phone when we hit the streets and "Complete" after dropped off!

  • ALL WINTER HOLIDAY DELIVERY REQUESTS:

WILL RECIEVE A PHONE CALL TO SOLIDIFY DROP OFF TIME AND ADDRESS/DROP OFF 

- IMPORTANT -

  • Check your bag for all items before leaving, please call 289-389-6581 immediately while in your car or outside the shop in the marked social distancing area

    • If anything is amiss, we will give you further instruction.

 

  • Be careful while driving or walking with your precious cargo, we accept no responsibility for damaged goods once placed safely in your vehicle by our Loafers or after pick up from the walk up pick up table.

EXTRA! EXTRA!

WED - FRI 12-6  + SAT 9-2

ABOVE TIMES MAY VARY IF SELL OUT

  • OUR STORE FRONT IS NOW FULLY OPEN AS OF NOV 17, 2021!!!!

  • Please read all signs before entering

  • Feel free to WALK IN or Phone 289-389-6581 with your request for same day set asides.and we will see if those items are available.

  • DEBIT/CREDIT only - No cash on premises

Enjoy with your family +

Friends in your bubble!

- Love C+L